How can we help?

Manuka Hut is an Australian-owned retailer of genuine, lab-tested Mānuka honey. We ship worldwide, working directly with trusted New Zealand beekeepers to bring you certified honey wherever you are.

We do one thing well: genuine, UMF/MGO lab-tested Mānuka honey at a fair price, sourced direct from trusted NZ beekeepers.

We sell only Mānuka honey and related wellness products. We buy direct and cut out the middlemen, so you get certified honey at a genuinely competitive, all-inclusive price.

Absolutely. We're a small, customer-led team and we read every message. If something isn't right, or you've got an idea, tell us via our contact page and we genuinely act on it.

We work directly with New Zealand beekeepers and cut out the middlemen, so even with international shipping our certified honey stays competitively priced.

As soon as you place your order you will receive an email/SMS with the order confirmation and a link to track your order in real time.

If you haven't received your confirmation email, please let us know and we'll help you tracking the status of your order.

Feel free to reach out to our team anytime! We recognise that purchasing Mānuka honey for the first time can seem a bit overwhelming, but we're here to assist you.

You can reach us through our live chat, send us a message via WhatsApp at +61(0)478544465 or email us at support@manukahut.com. Rest assured, we're always here for you, ready to provide the support you need.

We aim to ship your order as soon as it's placed. So, if you change your mind on your order, please notify us as soon as possible through one of the available channels and we'll do our best to accomodate your request.

We have a 10-day return policy on all non-edible products, which means you have 10 days after receiving your item to request a return, as long as the item has its sealing intact.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@manukahut.com.

We accept all major debit and credit cards as well as PayPal.

We ship to over 80 countries and territories worldwide: Åland Islands, Albania, Andorra, Argentina, Australia, Austria, Bahrain, Belgium, Bosnia & Herzegovina, Brazil, Bulgaria, Canada, Chile, China, Costa Rica, Croatia, Cyprus, Czechia, Denmark, Egypt, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hong Kong, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Isle of Man, Israel, Italy, Japan, Jersey, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Monaco, Morocco, Nepal, Netherlands, Norway, Oman, Pakistan, Philippines, Poland, Portugal, Qatar, Romania, Russia, San Marino, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States, Vatican City, Vietnam.

We've shipped thousands of international orders. Every parcel is fully tracked, your honey is UMF/MGO certified with documentation available, and our team is on hand if anything comes up.

After placing your order, we take care of everything.

• Step 1 involves meticulous preparation of necessary documents tailored to your country.
• In Step 2, we engage a trusted courier providing full tracking for your peace of mind.
• Finally, we ship to your chosen destination, keeping you informed about any changes in your order along the way.

Your satisfaction is our priority.

Yes, once your order ships you'll get a tracking link to follow it all the way to your door.

Not entirely. The product price and shipping are all you pay us, but customs duties and local taxes for Vietnam are charged separately by your local customs or courier on delivery.

It depends on the destination. Many countries are fully inclusive, but for Vietnam, customs duties and local taxes aren't included; they're set and collected by your local customs authority or courier on delivery. Here's how that works.

Possibly. Where we can't prepay duties, your local customs or courier may add a handling or processing fee when collecting duties and taxes. These are outside our control and are the customer's responsibility.

We include them wherever we can, and for most countries we do. But not every country supports prepaid duties on parcels from overseas. Where it isn't possible, your local customs or courier collects them directly from you on delivery.

Duties and taxes are set by your local customs, so the exact amount can vary. You can get an estimate for Vietnam on our Shipping Information page, but the final figure is determined locally.

For the latest estimates of duties, taxes and handling fees, see our Shipping Information page. The final amount is always set by your local customs or courier.

Any duties, taxes or handling fees charged locally are the customer's responsibility, but if something doesn't look right, get in touch and we'll help.

To discover all the ongoing promotions at Manuka Hut, please visit our Special Promotions page. There, you'll find a comprehensive list of our current promotions, ensuring you don't miss out on any exciting offers.

If you have specific questions about a promotion, check out our detailed FAQs on the same page. For any further assistance, feel free to contact our customer support team. Happy shopping! 😊

Absolutely! You can definitely grab more than one FREE gift. We'll include all the qualifying freebies when we prepare your order, including multiples of the same item.

Don't worry if you don't see all the additional freebies in your cart – we'll add them for you! 😊

Not at all! Our team ensures that you receive all the free gifts you qualify for, including multiples of the same item.

Even if you don't see them reflected in your cart, rest assured that when we prepare your order, all eligible freebies will be added. So, no need to worry – we've got it covered! 😊

While UMF measures the quality and purity of Manuka honey, MGO measures the quantity of Methylglyoxal, a naturally occurring compound that gives Manuka honey its distinctive flavour and health properties.

A MGO rating is a quality metric that standardises the amount of methyglyoxal in Manuka Honey while UMF measures the its purity. You can find more information in this article about MGO & UMF.

We take great pride in offering only authentic Mānuka honey. Our Mānuka honey is sourced directly from reputable beekeepers and producers who adhere to strict quality standards, and every jar comes with certification and meets industry standards.

Absolutely! We encourage our customers to reach out if they wish to see certifications or obtain QR codes for the Manuka honey they are considering. Our team is dedicated to providing you with the information you need to feel confident in your purchase.

You can easily get in touch with our customer support team through our live chat, WhatsApp or email at support@manukahut.com. Simply let them know the specific details of the Manuka honey jars you are interested in, and they will promptly organise the certifications and QR codes for you.